Warranty and conditions of flower replacement
In accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1 (as amended on 10/25/2007) and Decree of the Government of the Russian Federation dated 01/19/1998 No. 55 (as amended on 03/27/2007) cut flowers and potted plants are not subject to exchange and return (indicated in the List of non-food goods of good quality, not subject to return or exchange).
The buyer of the online store has the right to refuse to receive the goods at the time of delivery if the goods are delivered of inadequate quality (based on Clause 3, Article 497 of the Civil Code, Article 21 of the Law "On Protection of Consumer Rights").
Glorioza Flower Studio guarantees the quality of the services provided. Therefore, we are ready to consider your complaints, and if for some reason you are unsatisfied with our services, we will consider the question of re-delivery or processing a refund.
Claims for the quality of flowers will be considered within 24 hours from the date of delivery of the bouquet.
If you are not satisfied with the quality of the flowers or the work of the florist, send an e-mail to firstname.lastname@example.org with a photo of the delivered bouquet with the order number and description of the claim.
If you are not satisfied with the work of the manager for receiving the order, the courier who worked on the delivery of your order, send a message to email@example.com.
Our manager will contact you during the working day and will consider your claim as soon as possible.
The examples of work on the webpage are possible options for the floral arrangements. Each flower arrangement made by a florist is unique and can differ in appearance and color shades. The final result of the order may slightly differ from the illustrations on the site. At the same time, each flower arrangement is made up of fresh flowers, and florists make every effort to ensure that the color and form of the flower work match the illustration on the site as closely as possible.
Depending on the season and delivery, the availability of certain types of flowers may be limited. In addition, flowers of individual shades may not be available immediately on the day of delivery. Thus, the delivery of a bouquet completely identical to the one shown on the specified day can be extremely difficult for objective reasons. In this case, our managers will contact you to discuss options for a possible replacement.
If we could not contact you (you did not answer to us), our florists can make equivalent replacements in the bouquet if necessary at their discretion. When changing the composition, we save the cost, color scheme, and the shape of the bouquet.